TERM OF SERVICE

The User Agreement.

 

 

The current Agreement regulates the relations between a Client and an Agent regarding the mediation services provided by the Agent. By placing an order accordingly to the Agreement, the Client confirms his approval and acceptance of the Terms of Agreement.

 

 

1. Basic concepts:

 

1.1. Agent — Dving.net online store, which provides its customers with mediation services according to the Agreement;

1.2. Client — an individual interested in purchasing of mediation services;

1.3. Mediation services — Actions performed by the Agent under its own name, but paid by the Client, to set proper interaction between the Client and the Players, who provide the Client with their service in an online game;

1.4. Game — an interactive online PC game;

1.5. Player — an individual involved into the gaming process;

1.6. In-game object — game account, game resource, game item;

1.7. Game account — the account which includes all data about the player, his in-game character and his progress in the game;

1.8. Game resource — in-game currency (gold, coins, rubles, mana etc.), acknowledged as a measure of value and progress in the game;

1.9. In-game item — in-game weapons, armor, clothes, artifacts and other items used in the game;

1.10. Character leveling — actions performed according to the rules of the game involving taking control over character in the game directly to:

a) increase one of in-game characteristics of the character: experience, skills, level and any other features of this character, —

and/or

b) walkthrough of the specified in-game level;

1.11. Agent’s site — Agent’s website, hosted on a domain Dving.net


 

2. The method of placing an order and obtainment of services.

 

2.1. The Client is obliged to carefully examine the Agreement and other rules and instructions, concerning the mediation services provided by the Agent (they are published on Agent’s site).

2.2. To place an order the Client chooses the required service using a special webform on Agent’s site and fills all fields that are specified as necessary. These fields include the vital information needed to proceed with the deal that is made between the Client, the Agent and the Players. The Agent may change the specified terms only if that doesn’t prejudice any of the Client’s interests and doesn’t bring any extra expenses to him.

Considering the terms that were not discussed with the Client, the Agent may act upon his own discretion.

2.3. By sending the filled form to the Agent, the Client gives unconditional agreement on total compliance of the Agreement and other conditions of the deal, which were chosen by the Client in the web-form (nature and size of the services etc.), because the Agent will make a deal with third parties to fullfil the Agreement.

2.4. After sending the webform, the Client makes payment according to the specified rate. The specified sum is sent by the Agent to pay for the services of the player to complete the deal in the interests of the Client, and also includes Agent’s reward according to the Agreement.

2.5. The payment can be made using any of the specified on Agent’s site options. Both parties can pick another payment option upon consensual agreement.

2.6. The Agent is obliged to complete the necessary actions to fulfill the Agreement in reasonable terms. Usually the Agent specifies default completion time for specific order on Agent’s site.

2.7. The Client may ask the Agent to make a deal with the Player to commit the actions, leading to handing an in-game object to the Client or leveling the Client’s character, or for any other purposes specified on the Agent’s site.

2.8. In case of ordering mediation services concerning character leveling,the Client is obliged to pass all necessary information to the Agent (Game Account details needed to log into the game and play the corresponding character). The Client understands and agrees that this information will be passed by the Agent to the third party found by the Agent to perform the character leveling. The Client is obliged not to log into his account without asking the Agent and/or against the instructions received by the Agent from the third party.

2.9. If the Agent did not manage to complete the order placed by the Client in the specified time terms, the Client may demand a refund, or the Agent may refund the money in his own discrection.

.

 

3. Special conditions:

 

3.1. The Client understands and confirms, that the Agent acts after the Client’s orders, that the Agent does only the mediation services for the Client and can’t be responsible for possible legal consequences that may happen to the Client’s account (for example, in some games there are sanctions to the accounts which were passed to the third parties; the Agent does not examine the rules of the game and does not examine the actions of the Client, including those connected to the Agreement, to suit the Game’s rules). The Agent is only responsible for the effective actions performed by the third parties for the Client’s account, but not for their result.

3.2. On the Agent’s side the placement of the documents on the Agent’s site is considererd to be valid signature, because only the Agent and its trustees have a right to access the information posted on the Agent’s site. The documents, posted on the Agent’s site as a result of a third party’s crime, will not be valid.

3.3. The messages, send from the e-mails of both parties appear as documents, written in a simple form and signed by specific party, and they are an analogue of the valid signature. The parties agree that such documents (messages) will be valid without any additional confirmations or registrations (and not requiring autographic signing), only if the other is not directly specified on the Agent’s site.

3.4. About the in-game risks.

 

4. Additional Terms and Conditions; EULAs

 

When you use G2A Pay services provided by G2A.COM Limited (hereinafter referred to as the "G2A Pay services provider") to make a purchase on our website, responsibility over your purchase will first be transferred to G2A.COM Limited before it is delivered to you. G2A Pay services provider assumes primary responsibility, with our assistance, for payment and payment related customer support. The terms between G2A Pay services provider and customers who utilize services of G2A Pay are governed by separate agreements and are not subject to the Terms on this website.  

 

With respect to customers making purchases through G2A Pay services provider checkout, (i) the Privacy Policy of G2A Pay services provider shall apply to all payments and should be reviewed before making any purchase, and (ii) the G2A Pay services provider Refund Policy shall apply to all payments unless notice is expressly provided by the relevant supplier to buyers in advance. In addition the purchase of certain products may also require shoppers to agree to one or more End-User License Agreements (or "EULAs") that may include additional terms set by the product supplier rather than by Us or G2A Pay services provider. You will be bound by any EULA that you agree to.

 

We and/or entities that sell products on our website by using G2A Pay services are primarily responsible for  warranty, maintenance, technical or product support services for those Products. We and/or entities that sell products on our website are primarily responsible to users for any liabilities related to fulfillment of orders, and EULAs entered into by the End-User Customer. G2A Pay services provider is primarily responsible for facilitating your payment. 

 

You are responsible for any fees, taxes or other costs associated with the purchase and delivery of your items resulting from charges imposed by your relationship with payment services providers or the duties and taxes imposed by your local customs officials or other regulatory body.

 

For customer service inquiries or disputes, You may contact us by email at [email protected]

Questions related to payments made through G2A Pay services provider payment should be addressed to [email protected] 

Where possible, we will work with You and/or any user selling on our website, to resolve any disputes arising from your purchase.

 

All leveling services are provided at your own risk. The purchase of leveling is restricted by rules of some games and the administration of the game can block your account. Upon buying such services, you agree on these rules and should understand it.

 

 

Privacy Policy.

 

DVING network highly value our customers and those who visits “www.dving.net” website personal data. Any changes in our privacy policy would be shown at www.dving.net and they will be valid once they appear. Your further usage of this service means that you agree to this rules.

 


Gathering and collecting personal information.


Website www.dving.net  and other sites gather and store personal information only for completion of ordrs and informing our customers about policy changes and discounts.
You will be informed using your personal data only after you agree to it. When user gets any information via email, he also gets a link using which user can disable any further notification.
That rule does not apply to information about order, incloding order id, payment and stages of completion.

 

Usage of personal data:

 

We can use your personal data for the following:

  • Informing you about your order details
  • Improving quality of the service and overall performance.
  • Sending you information about changes at our website, with option to disable it.

 

Protection of your personal data:

 

We use following methods to protect your data:

  • SSL encrypting protocol, which we use to protect your personal data.
  • All data about your credit card goes through such payment systems as paypal and others, NOT directly to us.
  • All required security methods are applied to our hosting. Server is regularly checked for any viruses and bugs.
  • All emails, skype, telephone numbers are secured by our database, and can only be accesed by administration of LLC “Ingame systems”

 


Giving information to third party:

 

www.dving.net and other sites never give your personal information to third party. We have a right to place any links or banners of other web sites at ours. Any information given to third party by you is regulated by rules of that third party.

 


Third party actions regulation:

 

Google, Yandex and other system can trace your passage on our website in order to improve searching technologies.

 

Delete your personal Data:

 

Users and customers can always anonymize their selves with using the following steps:

  • Email us: [email protected] 
  • Using online-chat in lower right corner
  • Skype us:  dving-support

 

Contact us:


You can always get in touch with us by:
Any contacts listed here.


Email: [email protected]
Skype: dving-support

Call us:

+1 (302) 261-53-22

 

PRIVACY POLICY: GDPR TERMS

 

EU additional terms: If you are based in the European Union (“EU”) and use any of the Website, Materials and Services, these additional terms (“GDPR Terms”) form part of DVING LLC’ Privacy Policy.

The General Data Protection Regulation (“GDPR”) regulates the collection, processing and transfer of EU individuals’ personal data (as defined in the GDPR). The personal information described in our privacy policy is personal data under the GDPR. DVING LLC is committed to complying with the GDPR when dealing with personal data of our website visitors and service users based in the EU. For the purposes of the GDPR, DVING LLC is the data controller (as defined in the GDPR) when processing personal data collected by it when you use any of the Website, Materials and Services. These GDPR Terms were drafted with brevity and clarity in mind. They do not provide exhaustive detail of all aspects of DVING LLC’ collection and use of personal data. However, DVING LLC is happy to provide any additional information or explanation needed.

Any requests for further information should be sent to [email protected]

 

Processing personal data.

 

The personal data DVING LLC may process consists of the personal information described in its Privacy Policy. This personal data may be processed for the purposes outlined in that privacy policy. The legal basis for DVING LLC’ processing of personal data depends on the type of personal data and the specific context in which it collects it. However, DVING LLC normally processes personal data only where (a) it has your consent to do so, (b) where it needs to process personal data to perform a contract with you (e.g. to provide the Website, Materials or Services to you), or (c) where the processing is necessary for the purposes of DVING LLC’ legitimate interests (except where such interests would be overridden by your fundamental rights and freedoms which require the protection of personal data).

Despite the above, DVING LLC may process any of your personal data where such processing is necessary for compliance with applicable laws.

You do not have to provide DVING LLC with some information that is automatically collected when you use any of the Website, Materials and Services, e.g. cookies. However, you must provide us with (a) your email address and username or (b) a username and  when using the Materials and Services.

 

Your rights.

 Your rights in relation to your personal data under the GDPR include:

  • right of access - if you ask DVING LLC, it will confirm whether it is processing your personal data and provide you with a copy of that personal data.

  • right to rectification - if the personal data DVING LLC holds about you is inaccurate or incomplete, you have the right to have it rectified or completed. DVING LLC will take every reasonable step to ensure personal data which is inaccurate is rectified. If DVING LLC has shared your personal data with any third parties, it will tell them about the rectification where possible.

  • right to erasure – DVING LLC will delete your personal data when it is no longer needed for the purposes for which you provided it. You may request that DVING LLC delete your personal data and it will do so if deletion does not contravene any applicable laws. If DVING LLC has shared your personal data with any third parties, it will take reasonable steps to inform those third parties to delete such personal data.

  • right to withdraw consent - if the basis of DVING LLC’ processing of your personal data is consent, you can withdraw that consent at any time.

  • right to restrict processing - you may request that DVING LLC restrict or block the processing of your personal data in certain circumstances. If DVING LLC has shared your personal data with third parties, it will tell them about this request where possible.

  • right to object to processing - you may request that DVING LLC stops processing your personal data at any time and it will do so to the extent required by the GDPR.

  • right to data portability - you may obtain your personal data from DVING LLC that you have consented to give it or that is necessary to perform a contract with you. DVING LLC will provide this personal data in a commonly used, machine-readable and interoperable format to enable data portability to another data controller. Where technically feasible, and at your request, it will transmit your personal data directly to another data controller.

  • the right to complain to a supervisory authority - you can report any concerns you have about DVING LLC’ privacy practices to the relevant data protection supervisory authority e.g. in the United Kingdom, this is the Information Commissioner’s Office.

 

Where personal data is processed for the purposes of direct marketing, you have the right to object to such processing, including profiling related to direct marketing. If you would like to exercise any of your above rights, please contact us at [email protected]

If you are not satisfied by the way your query is dealt with by DVING LLC, you may refer your query to your local data protection supervisory authority.

 

Children.

DVING LLC does not intend to collect personal data from children aged under 16. If you have reason to believe that a child under the age of 16 has provided personal data to DVING LLC through use of any of the Website, Materials and Services, please contact DVING LLC at [email protected]

 

International transfer of data. 

 

The personal data DVING LLC collects in relation to the Website, Materials and/or Services may be transferred to, and stored in, a country operating outside the European Economic Area (“EEA”). Under the GDPR, the transfer of personal data to a country outside the EEA may take place where the European Commission has decided that the country ensures an adequate level of protection. In the absence of an adequacy decision, DVING LLC may transfer personal data provided appropriate safeguards are in place.

Some of the personal data DVING LLC collects is processed by us and/or third-party data processors in other countries, including the United States. These third-party data processors are set out at www.pathofexile.com/third-parties. For personal data processed in the United States, the European Commission has determined that the United States ensures an adequate level of protection for personal data transferred from the EU to organisations in the United States under the EU-U.S. Privacy Shield. DVING LLC has verified that its United States-based data processors have self-certified under the EU-US Privacy Shield framework or that it has entered into Standard Contractual Clauses as published by the European Commission with its third-party processors. The Standard Contractual Clauses provide specific guarantees around transfers of personal data and DVING LLC rely on the Standard Contractual Clauses in transferring personal data to these third-party processors.

 

Data retention policy:

 

Personal data that DVING LLC collects and processes will not be kept longer than necessary for the purposes for which it is collected, or for the duration required for compliance with applicable law, whichever is longer.

 

Contacting us.

 

You can contact DVING LLC as set out in our privacy policy. The name and contact details of DVING LLC’ European representative for the purposes of Article 27 of the GDPR are as follows:

 

Company: DVING LLC 

Number - 6819254

EIN - 37-1895562

Adress: 8 The Green, Ste A  Dover, DE 19901  

Phone: +1 (302) 261-53-22

Email: [email protected]
Skype: dving-support

 

DVING.NET – COOKIES POLICY

 

Cookies policy. 

 

This cookies policy forms part of DVING LLC’ Terms of Service.

Use of cookies: DVING LLC may place cookies on your computer. Cookies are alphanumeric identifiers which are transferred to your computer’s hard drive through your web browser to enable DVING LLC to recognise you whenever you access the Website and therefore better personalise your access of and use of the Website, Materials and Services. A cookie does not identify you personally but it does identify your computer. DVING LLC uses cookies for the following purposes:

 

- login cookie, which tells DVING LLC which Member Account you are currently logged in to the Website with; and

- language cookie, which tells DVING LLC what language you have set the Website to.

 

DVING LLC’ partners, Youtube and Twitch, may also place cookies on your computer when you view Twitch streams of PoE gameplay embedded on the Website or Youtube videos embedded on the Website. Youtube’s privacy policy is available at: https://www.youtube.com/static?template=privacy_guidelines and its cookies policy is available at: https://policies.google.com/technologies/cookies. Twitch’s privacy policy is available at: https://www.twitch.tv/p/legal/privacy-policy/ and its cookie policy is available at: https://www.twitch.tv/p/legal/cookie-policy.

DVING LLC also uses Google Analytics to analyse your use of the Website and to analyse the demographics (on an aggregated and anonymous basis) of users of the Website. If you are based in the EU, DVING LLC only sets Google Analytics cookies once you login to your Member Account. If you would like to customise or opt out of these settings please visit: https://tools.google.com/dlpage/gaoptout. Information about Google’s cookies is available from: https://www.google.com.au/policies/technologies/types. Google’s privacy policy relating to its cookies is available at https://www.google.com/policies/privacy/partners/.

 

Control and deletion of cookies.

 

You can control and/or delete cookies as you wish. The help portion of your browser’s toolbar should tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. You should note, however, that if you do not allow the use of cookies or do not wish to provide certain information to DVING LLC, you may not be able to take full advantage of the Website, Materials and Services. You can find out more information about how to change your browser cookie settings at http://www.aboutcookies.org.uk.